FAQs

Q?

Do you have a dolly I can borrow?

A.

We sure do! If you purchase an appliance from us and prefer to transport it yourself, feel free to borrow a dolly to help move it. As long as you bring it back within 24 hours, there is no charge! Ask a team member for details.

Q?

Do you offer consignment on broken appliances?

A.

We do not. Appliances must be in good cosmetic condition and 100% functional to pass our testing process. For questions about an appliance you’d like to consign, feel free to email us at consign@neuappliancesaustin.com.

Q?

Do you service appliances?

A.

Currently we only service or repair appliances sold by us. However, we’ll gladly refer you to our friends at Tony’s Appliance Repair. Contact them at (512) 788-7346—and let them know we sent you!

Q?

Do you take in trades?

A.

Sure! We offer consignment on your current appliances if they meet our criteria, but we’ll treat your consignment and purchase as 2 separate transactions. Fill out our consignment form and mention your trade in the notes section.

Q?

Do you haul off broken appliances?

A.

We will only haul off appliances if we are currently on site with a delivery. Otherwise, we do not pick up broken appliances. However we would recommend our friends Cornelius - 512-822-8266 or Calvin - 512-296-7773