As an appliance outlet we sell two different types of discount appliances:

• Scratch and Dent Appliances
• Refurbished Appliances

SCRATCH AND DENT APPLIANCES

Neu Appliances is an appliance outlet for several big-box stores. Big-box stores allow customers to return or reject appliances for many different reasons. Sometimes appliances get a ding or a dent during installation or delivery. Sometimes appliances are the wrong color, brand, size, or another reason that did not meet the customer’s expectations. These appliances do not get returned to the big-box stores, instead, they are sent to us. Once in our possession, each appliance is put through our Appliance Processing Center to verify functionality before it’s cleared for sale at a big discount.

Reasons an item may be labeled as Scratch & Dent may include: (This list is not exhaustive)

Display or floor models	Customer returns
Cancelled orders	Cosmetic damage
Customer rejected on delivery	Customer exchange
Open-box items	User error
Wrong appliance ordered	Delivery error
Appliance didn’t fit	Wrong color
Overstock items	Buyer’s remorse
Discontinued models	Minor repairs needed

Scratch and Dent Appliances may include a Manufacturer or In-House 1 Year Limited Parts and Labor Warranty*

*Warranty terms, lengths, and conditions vary. Call 512-992-2714 or click here for more details.

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REFURBISHED APPLIANCES
Our company has pioneered a 5-tier Appliance Processing Center where appliances are fully refurbished to satisfy the ever-present laundry and kitchen needs.

Tier 1: Qualifying
First, we pick appliances that were originally a good product, and are in fair cosmetic condition, to queue for the refurbishing lines.

Tier 2: Prep
Here, every appliance is disassembled for general and preventative maintenance to prime the appliances for the real work: Testing.

Tier 3: Testing
Our processing center has been outfitted to mimic household utilities to systematically test water, electricity, gas, temperatures, and any other aspects as if in a customer’s home.

Tier 4: Detail & Sanitize
Our specialists follow strict cleaning, detailing, and sanitation policies to give our customers top-of-the-line discount appliances.

Tier 5: Quality Control
The final stop on our refurbishing conveyor belt is our Quality Control Team. QC inspects all appliances to review refurbishing steps used before officially accepting the appliances into our inventory.

Refurbished appliances include an In-house Limited Parts and Labor Warranty*

*Warranty terms, lengths, and conditions vary. Call 512-992-2714 or click here for details.

SHOP INVENTORY